Your LMS should know things you don't
Most learning platforms store courses and record completions. Lenni goes further — finding gaps before they become problems, surfacing patterns across your whole organisation, and giving your people a place to practise the skills that no assessment can measure.
Most LMSs are passive. They wait for a learner to log in, find a course, complete it, and pass a test. Then they record it happened.
They don't tell you that twelve people searched for 'handling complaints' last month and found nothing useful. They don't tell you that your whole sales team scores well on objection handling assessments but consistently fails to close. They don't tell you that the manager who just had a formal grievance filed against them completed their management training two years ago with a 94% pass rate.
Lenni does.
Learners shouldn't have to navigate to learn
When a learner has a question, they search. If your LMS returns no results — or worse, returns the wrong course in a list of twelve — they give up. They ask a colleague, search Google, or carry on without the answer. That knowledge gap goes unrecorded and unresolved.
Lenni indexes every course, module, and piece of content in your library and makes it conversationally searchable. A learner types 'I've got a difficult conversation with my manager tomorrow, what should I watch?' and Lenni finds the most relevant content — not by keyword matching, but by understanding what they actually need.
They don't need to know what the course is called. They don't need to complete it first. They just ask.
- Natural language search across your entire content library
- Contextual recommendations based on role, skills profile, and learning history
- Works in plain English — handles typos, synonyms, and vague questions
The gaps your reports don't show you
Your completion reports tell you who finished what. They don't tell you what people are trying to find and can't. They don't tell you which courses are being completed with a passing score but clearly aren't landing. They don't tell you that three different departments are asking the same question — which means you're missing a course that half your organisation needs.
Lenni tracks search patterns, unanswered queries, and assessment performance across your whole organisation and surfaces them as Signals — actionable intelligence about where your training library has gaps and where your people need support.
One person searching for something and not finding it might be noise. Thirty people searching for the same thing across six departments over three months? That's a signal.
Knowledge Signals
What people are looking for and not finding. Patterns in search behaviour that reveal content gaps. Courses that are being completed but not retaining — identified through repeated searches on topics that already have coverage.
Skills Gap Signals
Aggregated skills gaps across your team, department, or whole organisation. Which skills are underdeveloped. Which roles have the widest gaps. Recommendations on which courses to create — with one-click AI course generation directly from the signal.
When Lenni detects a skills gap affecting a cohort of learners, it doesn't just flag it. It tells you what course would close it and generates that course in one click — from the signal dashboard, without leaving the page.
Knowing isn't the same as being able to do it
Your manager completed their difficult conversations training. They scored 87% on the assessment. Three weeks later they had a formal grievance filed against them after mishandling a performance conversation.
The assessment tested what they knew. It couldn't test whether they could stay calm when an employee became emotional, whether they'd remember to create psychological safety before raising a conduct concern, or whether they'd have the presence of mind to ask the right question at the right moment.
Learnient Practice puts them in that conversation — safely, repeatedly, with a character who responds to exactly how they show up — before it happens for real.
Real characters
Each scenario features an AI character with a defined personality, emotional state, and hidden context that only reveals itself if the learner handles the conversation well.
Dynamic responses
The character isn't scripted — they respond to every message, staying in character, pushing back when challenged, opening up when trust is built.
Evidenced feedback
When the conversation ends, Lenni evaluates it with specific feedback referenced to the exact moment it happened — not a score, a coaching conversation.
Meet Jordan Ellis
Jordan is a previously strong performer whose work has sharply declined — missed deadlines, below-standard submissions, and a potential AI policy breach flagged by a colleague. Her manager has to have the conversation.
The manager in the example below handled the opening well — creating psychological safety, asking open questions, not leading with accusations. Watch what Jordan reveals when trust is built.
That disclosure wasn't in a script. If the manager had opened differently, Jordan would have stayed defensive and the real reason for the performance decline would never have surfaced. That's the difference between knowing what to do and being able to do it.
Practice scenarios cover the conversations that matter most — performance management, difficult conversations, sales objections, handling complaints, managing up, and more. Administrators build custom scenarios in minutes using the scenario wizard.
Ask your data anything
Most LMS analytics mean logging into a reports section, building a chart, exporting a spreadsheet, and spending an hour formatting it for the board. Then doing it again next month.
Lenni makes it conversational. An administrator types 'show me completion rates by department for Q1' and gets an instant chart. 'Which courses have the lowest engagement this quarter?' gets a ranked table. 'Who hasn't completed their mandatory training?' gets a list with one-click reminder sending.
No report builder. No waiting. No spreadsheets.
- Plain English queries — ask anything, get instant charts, tables, and exports
- Compliance dashboards showing overdue training, expiry dates, and audit trails
- Deep-dive analytics across completion, engagement, assessment scores, and skills gaps
A coach in the flow of work
Most feedback lives in a report that nobody reads. Lenni brings it into the conversation.
After a practice session, a learner can ask Lenni to walk them through what happened — what they did well, where they lost the thread, how they could approach it differently next time. Lenni references the actual transcript, the specific moments, the criteria they didn't demonstrate.
It's not a report. It's a coaching conversation about the practice conversation.
Managers see their team's practice history — which scenarios have been attempted, how scores are trending across attempts, and which specific behaviours are consistently weak across the whole team. If your entire management cohort is failing to agree clear next steps in difficult conversations, that's not an individual performance issue. That's a training gap — and Lenni surfaces it.
Four capabilities. One intelligence loop.
Find
Learners discover what they need
Detect
Gaps surface as signals
Practice
Skills are built, not just tested
Analyse + Coach
Progress is understood and improved
… and back to Find.
These aren't five separate features. A learner searches for content — that search contributes to knowledge signals. A signal reveals a skills gap — that gap suggests a practice scenario. The scenario generates feedback — that feedback becomes coaching. The coaching informs the next search. Lenni connects the loop.
See Lenni in action
Book a personalised demo and we'll walk you through the full intelligence layer — search, signals, practice, and analytics — in 30 minutes.
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